"The End of the Paper Chase"

Ashley Admin

As Bizco's head administrator, I have to keep things running smoothly and efficiently. I have to stay on top of all aspects of our business: projects, finances, personnel- everything. It's a struggle- sifting through mountains of files for reports and customer information, chasing people down for status reports and keeping track of billing and expenses. But a breakdown in my area can effect the entire organization, and that just won't do.

I need something that will centralize the information I need, so I don't have to hunt for it. It needs to be secure, so personnel can only access data they're approved for. I want automated processes and approval routing, so that I don't have to track people down for the information or verifications I need to do my job effectively.

TrackerOffice, our Outlook collaboration software solution, provides the tools and workflow environment that I want, and that Bizco needs. Whether it's the Auto-Nag feature that reminds people when their time cards are overdue, or the approval routing that ensures every expense report that hits my desk is accurate and legitimate, Tracker gives us what we need to operate effectively and efficiently.

Success comes from planning, not chance

Personnel Tracker
I have a tough time remembering faces and names, much less memorizing everyone's phone extension! With Personnel Tracker, I always have quick access to an organized, up-to-date directory for our entire organization.

Customer Tracker
With Customer Tracker, I am able to keep an eye on customer service issues and make sure we're doing what we say we will for our clients. I can also quickly generate and track sales contracts from my own company templates.

Project Tracker
I'm expected to know everything about my company; who's working on what projects, when they'll be finished, etc. Project Tracker allows me to view all of the projects in my organization, both from a high level perspective as well as down to each individual's tasks and due dates. This tool really allows me to keep track of all the details. I use Project Tracker to ensure that we maintain billing rates and that information is accurate for employees assigned to tasks. I also send reminders to complete status reports and e-mail project exception reports.

Reporting
Data Warehouse allows me to access the financial status of each project in the pipeline. Therefore, I always know where things stand when talking to clients about the status of their projects and accounts.

Time Tracker / Expense Tracker / Purchase Tracker
These online forms are great. Filling them out and submitting them is quick, and because routing is automatic, I can trust that they'll always get to the person who needs to process them.